How do I pay my monthly instalment?

You can pay in a number of ways:

• via a VISA/MasterCard Credit or Debit Card,

• via personal cheque,

• via Direct Debit, (if you have a UK based bank account)

• via Sterling bank transfer to

  Account Number	:	71268502
  Account Name	:	FNTC Finance Ltd
  Sort Code	:	60-07-03
  IBAN	:	GB75NWBK60070371268502
  BIC	:	RBOSIMDD
  *please quote your loan agreement number as the reference

  via Euro bank transfer to

  Account Number	:	27923003
  Account Name	:	FNTC Finance Ltd
  Sort Code	:	93-10-39
  IBAN	:	IE58AIBK93103927923003
  BIC	:	AIBKIE2D
  *please quote your loan agreement number as the reference

• Card Payment: please visit www.cardscape.co.uk/fntcfinanceltd

• Cheque - please clearly write your Name, and Loan Agreement Number on the reverse of the cheque and send it to the following address:

  
  

  FNTC (Finance) Limited

  First National Trustee Company

  First Names House,

  Victoria Road,

  Douglas,

  Isle of Man,

  IM2 4DF.

Can I pay using a credit or debit card?

Please call 01624 630739 to make a card payment over the phone alternatively log on to www.cardscape.co.uk/fntcfinanceltd.

What type of cards do you accept?

We accept most credit or debit cards within the VISA & Mastercard schemes. If your card has a VISA or Mastercard symbol on it then you should be able to use it to make an online or telephone payment to FNTC Finance.

How secure is an online payment?

FNTC Finance runs its collection services in line with industry standard practices for online card processing and your transaction is 100% secure. If your bank or card provider requires any additional card checks or anti-fraud measures these will automatically be linked to the 3D secure payment you will make.

What is the relationship between Cardscape and FNTC Finance?

FNTC collects all its online payments through its proprietary payment processing platform Cardscape, which is a registered trademark of FNTC. The Cardscape platform ensures that your card payment is safe and secure, however the transaction you make will appear on your credit card statement as "FNTC ....... ".

What is a direct debit?

Direct debits are a way to pay regular bills automatically from your current account (such as your council tax or TV licence). You can set up a direct debit by signing a Direct Debit Mandate form which FNTC finance will provide to you. A direct debit will be set up to pay on a particular date each month which you will be notified of at least 10 days in advance of the collection date.

How do I set up a direct debit?

You can set up a direct debit by completing a Direct Debit Mandate form, which can be obtained from our office by calling 01624 630739 or email us at finance@fntcfinance.com.

Once printed/received, the form is to be completed and returned to FNTC Finance either scanned by email to finance@fntcfinance.com or post to:

FNTC (Finance) Limited

First Names House,

Victoria Road,

Douglas,

Isle of Man,

IM2 4DF.

Please clearly indicate your Loan Agreement Number in the reference box when returning the form. Please also select your preferred payment date by ticking the relevant date. Finance will forward this onto your bank, please allow 10 days for this to be set up. A direct debit payment will then be taken from your account on your chosen date each month.

Is there a charge to pay by direct debit?

No, there is no charge to pay by direct debit.

What is a standing order?

A standing order is an automated regular payment method set up between a customer and their bank to pay people or organisations.

How do I set up a standing order?

You can set up a standing order with your bank using the details below:

Sterling :

Euro :

When you set up a standing order with your bank you can advise them of your preferred payment date.

How do I pay via bank transfer?

You can pay by bank transfer to:
Account 71268502 Sort Code 60-07-03
Please quote your loan agreement number as the reference.

Where do I find my loan agreement number?

FNTC Finance will send you a letter when you loan agreement has been set up and provide you with your unique loan agreement number, we will always quote your loan agreement number on any correspondence we send you.

I am struggling to make payments what should I do?

If you are experiencing financial difficulties we would encourage you to contact us as soon as possible, we will always treat you fairly.

I have missed a payment will this affect my credit rating?

Information on the payments you make and any payments you miss maybe reported to credit reference agencies under these same arrangements.

Will I receive an annual statement?

Whilst your loan remains active an annual statement will be issued.

I need to speak to someone about my loan agreement?

Should you need to speak to someone regarding you loan agreement please call 01624 630739 our offices are open Monday to Friday 9.15 am to 5.15pm, alternatively you can email us at finance@fntcfinance.com.

How do I change my payment date?

If you need to change your payment date, please email your request to finance@fntcfinance.com.

How do I obtain settlement figure?

You can obtain a settlement figure by calling 01624 630739.

Money Worries

If you are struggling to make your payment we are here to help. We understand being unable to meet your commitments can be really worrying.
Working out a monthly budget is a good place to start, this will show what money you've got coming in, what you have going out, where changes might be able to be made and will show any surplus income.
If you wish us to consider a temporary reduction in payments please complete and submit by email or post a budget form (Financial Budget Form Download) and we will contact you to arrange a mutually acceptable amount.
For further free advice please visit debt crisis agencies like Citizens Advice Bureau, StepChange Debt Charity or National Debtline
Please contact us on 01624 630739 or email us at finance@fntcfinance.com if you need further assistance.